System Support

It is vitally important to ensure your software systems have the maximum uptime and doing exactly what they meant to do - helping you to make money! That is why, every company in capital market domain needs a right partner to manage and support their Front, Back and Middle Office IT systems, either it is off-the-shelf system, such as Murrex, Front Arena etc or company's proprietary, specifically tailored custom software solution.

Support Services Highlights

• End-to-end application maintenance and support
• 24X7 monitoring services to ensure uptime and availability
• Effective support model based on onshore and nearshore capabilities
• An analytical and methodical approach to issue resolution
• Financial product knowledge (e.g. Futures, Options pricing, pricing models, Greeks, valuations etc)

• Off-The-Shelf Solutions Support

  FalconSoft Ltd offers support services for off-the-shelf, vendor software solutions. FalconSoft Ltd support services professionals have many years of experience in the city providing 1st, 2nd and 3d line support for different sort of trading, settlement or pricing systems, including vendor products, such as :

  • Murex - Platform to support trading, risk management and processing across asset classes
  • SunGard Front Arena - Integrated sales, trading, risk management, operations and distribution across multiple asset classes.
  • Ion Trading - solutions across multiple asset classes for electronic trading, position management, pricing, risk management and downstream processing
  • and others
• Custom Software Solutions Support

  Since we are very familiar with software development lifecycles, we do know how to build a reliable, scalable and working software. And we are offering support services for custom software solutions at different stages of software development lifecycle starting from early UAT integrations to live production support.

• Engagement Model

  Furthermore, FalconSoft Ltd offers unique and effective software support delivery model which leverages its nearshore capabilities by ukrainian development centre located within european time zones and onsite experienced software support consultants